After-sales service norms

1.After-sales service personnel must establish the concept that user satisfaction is the test of service work standards, to make every effort to serve the customer, not allowed to bump into the customer and customer verbal altercations.

2.In the service actively, enthusiastically, patiently answer all kinds of questions raised by the user, teaching maintenance knowledge, the user can not answer the question, should be patiently explained, and timely report to the leadership of the company to assist in solving.

3.After-sales service department phones cannot be left unattended and must be answered. After-sales calls must be answered during vacations.

4.After-sales service cell phones may not be stopped or turned off without reason. Holidays are no exception. Use of the phone should pay attention to etiquette, language, concise, answer the phone first hello.

5.If there is a customer complaint about the service attitude of the after-sales service department staff, the phenomenon of damage to the overall image of the company, the company in the investigation is true, make a notice or dismissal of the decision. And the company has a negative impact on the severity of the situation on the implementation of the employee a certain amount of fine.

6.Customer complaints are non-quality problems, after-sales personnel must report the information to the company in a timely manner and record, for every customer phone call after-sales personnel shall not casually cope with the after-sales department is a window to the outside world, reflecting the image of the company.

7.Service personnel should judge accurately the problems occurred in the product and fix them in time, not allowing the same problem to be repaired repeatedly.