After-sales service process

The project department established by our company will set up a person in charge of after-sales service and product quality tracking, responsible for collecting applicable product information, especially the quality objections raised by the purchasing party, first of all, the implementation of corrective and preventive measures, and should be promptly fed back to the project department in charge to find out the causes in a timely manner, make a good record, collect the original information, and collaborate with the testing unit for re-inspection, and is indeed quality problems must be dealt with immediately, and at the same time Reported to the relevant departments to send specialists to deal with timely, come up with a recognized treatment program to ensure the normal use of the product, and at the same time to do a good job of after-sales service files filed in a timely manner.

1. Emergency service process: Upon receipt of emergency service request, we will firstly communicate with you by phone, initially analyze and confirm the reason, solve the problem or send staff to the scene.

2. Special problem solving process: for frequent or other non-product material itself causes the problem, the development of the corresponding process, our technical staff at a specific time (customer vacation period) with after-sales service personnel to solve the problem. After that, we will implement the responsibility and formulate the corresponding improvement measures.

3.Full-process service: products are delivered with "inspection form", no problem after the product inspection in the inspection form above the signature, both sides keep a copy of the archives. Our company in accordance with the product material and material performance, service, maximize the performance of the material.